Privacy Policy

This Privacy Policy describes how HLBR Digital Commerce Private Limited ("Company", "we", "us", or "our"), operating the platform under the brand name LiveBazaar, collects, uses, stores, processes, and discloses information about users ("you", "your") who access or use our website, mobile application, and related services (collectively, the "Platform").

We are committed to protecting your privacy and maintaining your trust. By accessing or using LiveBazaar, you agree to the terms of this Privacy Policy along with our Terms of Use.

If you do not agree with this Privacy Policy, please do not use the Platform.

1. Applicability & Scope

This Privacy Policy applies to:

• Users browsing or registering on LiveBazaar
• Customers purchasing products or services
• Sellers, service providers, creators, riders, and platform personnel
• Any interaction through the LiveBazaar website, app, live features, or customer support

This policy does not apply to:

• Third-party platforms, websites, or services linked through LiveBazaar
• Payment gateways or social media platforms that operate under their own privacy policies

We encourage you to review the privacy policies of such third parties independently.

2. Permissible Age

LiveBazaar is not intended for users under the age of 18, unless permitted under applicable local laws. We do not knowingly collect personal data from minors.

3. Information We Collect

We collect information in three ways:

1. Information you provide directly
2. Information collected automatically
3. Information received from third parties

A. Personal Information

This may include:

• Name, mobile number, email address
• Shipping or service address
• Login credentials
• Profile details such as profile image, bio, preferences
• Business or store information submitted by sellers or service providers

B. Transaction & Usage Information

• Orders placed, services booked, returns, cancellations
• Seller or service provider interactions
• Ratings, reviews, and feedback
• Customer support communications

C. Location Information

• Approximate or precise location (with your permission)
• Used for delivery operations, service availability, and local discovery

D. Device & Technical Information

Collected automatically:

• IP address
• Device type, operating system, browser
• App usage data, logs, and diagnostic information
• Cookies and similar tracking technologies

E. Images & Content Uploads

We may collect and process images and content uploaded by users, sellers, or service providers, including:

• Profile images
• Business or store images
• Product listings
• Service portfolios or showcases

This information is used solely for displaying content on the Platform and improving user experience.

4. Information from Third Parties

We may receive information from:

• Social login providers (such as Google or Apple)
• Payment gateways (limited to transaction confirmation)
• Marketing and analytics partners

Such information is processed in accordance with this Privacy Policy.

5. How We Use Your Information

We use your information to:

• Provide and operate the Platform
• Enable buying, selling, and service fulfillment
• Process transactions and deliveries
• Improve platform performance and personalization
• Communicate service-related updates and support messages
• Prevent fraud, misuse, and policy violations
• Comply with legal and regulatory obligations
• Conduct analytics and internal research

We may anonymize or aggregate data for business insights.

6. Marketing & Communications

We may contact you via email, SMS, WhatsApp, in-app notifications, or calls for:

• Order and service updates
• Platform announcements
• Promotional communications (where permitted)

You may opt out of promotional messages.

Service-related or legal communications cannot be opted out of.

7. Sharing of Information

We may share information only as necessary:

A. Sellers & Service Providers

• To fulfill orders or services
• For grievance redressal and quality improvement

B. Riders

• Limited information shared strictly for delivery purposes

C. Service Providers

Including:

• Payment processing partners
• Cloud hosting and infrastructure providers
• Analytics and customer communication tools

D. Legal & Regulatory Authorities

When required under applicable laws, court orders, or government requests.

E. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets.

We do not sell personal data.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Store preferences
• Improve platform functionality
• Analyze usage trends
• Deliver relevant content

You may manage cookies through your browser or device settings.

9. Data Retention

We retain information:

• For as long as necessary to provide services
• To comply with legal obligations
• For dispute resolution, fraud prevention, and platform security

Certain data may remain in backup systems for limited periods.

10. Your Rights

Subject to applicable laws, you may:

• Access and update your information
• Request correction or deletion
• Withdraw consent where applicable

Requests can be made by contacting us at the email below.

11. Account Deletion

Once an account deletion request is verified:

• The account will be permanently deleted
• Certain information may be retained as required by law or for risk mitigation

Deleted accounts cannot be restored.

12. Data Security

We implement reasonable technical and organizational safeguards, including:

• Secure infrastructure
• Encrypted data transmission
• Restricted access controls

You are responsible for maintaining the confidentiality of your account credentials.

13. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their content or privacy practices.

14. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted with a revised "Last updated" date.

Continued use of the Platform signifies acceptance of the updated policy.

15. Contact Information