Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") governs the cancellation, refund, and return-related terms applicable to users of the LiveBazaar platform ("Platform"), operated by HLBR Digital Commerce Private Limited.

This Policy applies to:

• Consumers (end users purchasing products or services)
• Business Users (sellers and service providers using the platform)

Riders are employees of LiveBazaar and are governed by separate internal contracts; therefore, this Policy does not apply to riders.

1. Definitions

• "Platform": LiveBazaar mobile application and website.
• "Consumer": Any user purchasing products or services through the Platform.
• "Business User": Any seller or service provider listing products, services, or subscribing to platform features.
• "Product": A physical or digital item listed on LiveBazaar.
• "Service": Any service offered by a Business User, including subscription-based service packages.
• "Platform Subscription": A subscription purchased by a Business User for logistical services, platform tools, or business enablement features offered by LiveBazaar.
• "Service Subscription": A subscription purchased by a Consumer for a service package created and offered by a Business User.

2. Consumer Orders – Products

2.1 Cancellation by Consumer

• Orders may be cancelled before dispatch or before service initiation, as applicable.
• Once an order is dispatched or a service has commenced, cancellation may not be possible.

2.2 Refund Eligibility

Refunds for products are applicable only in the following cases:

• Wrong product delivered
• Damaged product at the time of delivery
• Product missing or incomplete
• Product not matching the description

Refunds are not applicable for:

• Buyer's change of mind
• Incorrect order placed by the Consumer
• Minor packaging damage that does not affect product usability

2.3 Refund Process

• Refund requests must be raised through the app within the specified time window shown at checkout.
• Approved refunds will be processed to the original payment method within 5–10 business days, subject to bank/payment gateway timelines.

3. Consumer Orders – Services

3.1 One-Time Services

• Cancellations are allowed only before service commencement.
• Once the service has started or is delivered, refunds are not applicable.

3.2 Service Subscriptions (Created by Business Users)

• Refunds for service subscriptions depend on the refund policy defined by the respective Business User, which is displayed at the time of subscription.
• LiveBazaar acts as a facilitation platform and does not guarantee refunds unless explicitly stated.

3.3 Non-Refundable Scenarios

• Partial usage of a service subscription
• Failure to avail the service due to consumer unavailability
• Dissatisfaction not arising from service non-delivery

4. Business Users – Platform Subscriptions

Business Users may subscribe to LiveBazaar's logistical services, platform tools, or business enablement plans.

4.1 Cancellation

• Platform subscriptions can be cancelled anytime.
• Cancellation will stop future renewals but does not entitle the Business User to a refund for the current billing cycle.

4.2 Refund Policy

Platform subscriptions are non-refundable, except in cases of:

• Duplicate payment
• Technical error directly attributable to LiveBazaar

Approved refunds, if any, will be processed within 7–14 business days.

5. Failed Transactions & Duplicate Payments

If a payment is deducted but:

• the order is not confirmed, or
• the subscription is not activated,

the amount will be automatically refunded within the standard banking timelines.

6. Delivery-Related Issues

Since delivery is handled by LiveBazaar's in-house riders, refund decisions for delivery-related complaints will be assessed internally and resolved fairly based on:

• delivery confirmation,
• proof of issue,
• platform records.

7. Dispute Resolution

If a dispute arises between a Consumer and a Business User:

• LiveBazaar may assist as a mediator,
• but does not guarantee refunds unless the Platform is at fault.

LiveBazaar reserves the right to make the final decision in platform-related disputes.

8. Policy Updates

LiveBazaar reserves the right to modify this Policy at any time.

Updated versions will be published on the Platform and are effective immediately upon posting.

9. Contact Information

For any refund or cancellation-related queries, please contact: